Delivery & Returns
FREE delivery for orders UK Mainland only
*(excludes Isle of Man, the Channel Islands, the Isle of Wight, Isles of Scilly, Northern Ireland, Scotland postcodes IV, HS & ZE and some areas of AB, KA, KW, PA, and PH postcodes) Please contact us for a postage quote if you require delivery to one of these areas.
We regret we cannot accept orders for delivery to an address outside of the United Kingdom.
All of the work in our online shop has already been made and is ready to post within 1-2 business days.
We use Royal Mail second class postage or a courier for some of the larger bowls.
If for any reason you change your mind or are not happy with the product you have purchased then you have the right to cancel your order.
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
If you change your mind within 14 days of receiving your order then please return your order to Gregg Anston-Race Glass Art in it’s original and re-sellable condition. You are responsible for the costs of the return postage and we strongly recommend you obtain proof of postage or use a tracked service. Once we have received the goods in the original condition it was sold to you I will offer you a full refund. You have 14 days from the date you notify Gregg Anston-Race Glass Art of your cancellation to return your order.
Our products are well packaged before they leave our studio, however we accept that breakages may occur during transit. We will replace or refund any damaged products. We will require you to return the damaged/incorrect item to us and we will cover the postage costs of this. Damaged items must be reported to us with 24 hours of being received with photographic evidence and returned to us within one month of date of purchase.
We will refund or replace once we have received your order.
Custom Made & Commissioned Orders
All products which are made to the customers specification are exempt from the cancellation and returns policy, unless your order is faulty or arrives damaged.
You can cancel your order up until the time that your order has started to be made. However if work has been started on your order then you can no longer cancel your order or request a refund.
If a refund is due to you for any reason then Gregg Anston-Race Glass Art will refund the payment to the card or payment method originally used.
Please contact Gregg Anston-Race Glass Art.
Email firstname.lastname@example.org or call 01288 341518 with regards to cancelling your order or requesting a refund as per the information above.